ACT: Office Coordinator

Location: Canberra, ACT, Australia

Department: ACT

Type: Full Time

Min. Experience: Student (High School)

Silk Hospitality is a dynamic hospitality company who is seeking to appoint friendly and professional staff to join our enthusiastic housekeeping team in Canberra.

If you're looking for a role with a strong brand, the opportunity to develop and the chance to work with good people who are talented and work hard; join Silk Hospitality. Silk is looking to appoint a motivated, autonomous and reliable individual to join our Housekeeping Team as a Housekeeping Co-ordinator

In this hands on role you will work closely with our Executive Housekeeper to drive productivity, lead and develop the housekeeping team and take ownership for maintaining and enhancing Hotel standards. 

The Housekeeping Coordinator’s primary responsibility is the daily coordination of the Housekeeping operations. The Housekeeping Coordinator is responsible for ensuring the department achieves the highest level of service delivery through effective communication and follow up. Critical aspects of the role are communicating room status, receiving & dispatching requests / tasks to all key contacts; ensuring a smooth and efficient operation of the department. The Housekeeping Coordinator works closely with all other hotel departments.

Job Responsibilities

  • Consistently offers professional, engaging and friendly service
  • Follows Hotel’s telephone etiquette standards.
  • Generate various operational reports for the coordination of the Housekeeping department.
  • Handle telephone calls and ensures all messages, information and requests are logged, communicated promptly and accurately to provide prompt delivery of excellent service for both internal and external Guests.
  • Maintain effective record and filling systems; completing all administrative reports accurately and in a timely manner.
  • Process requests and delegates work assignments in a timely manner while adhering to the Hotel’s brand standards.
  • Responsible for communicating all operational concerns to the leadership team and proactively addressing any day to day operational concerns.
  • Assist Housekeeping Supervisors for taking a lead role in the coordination of all Housekeeping employees and activities including: office opening and closing, daily room assignments, inspection of rooms, evening service assignments, and other special tasks.
  • Responsible for liaising with Front Office and Maintenance department in the overall operation of the rooms division.
  • Maintain complete knowledge of all Housekeeping services, outlets, hotel areas / features and hours of operation.
  • Ensure key control procedures and inventory of communication devices.


Qualities and Experience

  • Min 2-3 years of previous experience in a similar role - requires knowledge and experience in processes, procedures and methods of the Housekeeping Department.
  • Organisational skills
  • Effective communication skills
  • Ability to work with a variety of people.
  • Interest in practical hands on work
  • Honest and reliable
  • Physically fit
  • Ability to maintain control and composure in difficult circumstances
  • Professional attitude
  • Problem solving ability

To be successful in this rewarding role you will have strong communication skills and exceptional attention to detail, along with the ability to achieve results in a fast paced environment, effective computer skills and have a passion for guest satisfaction.

Previous experience in a similar role is essential, with previous experience in a similar environment is highly desirable. This role requires you to have the availability to work a 7 day a week rotating roster, including weekends.

Most importantly - we hire for attitude

This is a great opportunity to work for a distinguished brand and to take your career to the next level. So if you're looking to work within an engaged and dedicated team then express your interest now!

Apply directly to our job board;

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